Cancellation and Refund Policy

1. Return Policy

a. Cost of 20 litre empty water can is not included in the MRP of the product. However Rs.150/- has to be paid to the supplier as a deposit which will be refunded on the return of empty can.

b. Cost of 15 litre empty water Jag is not included in the MRP of the product.

c. Customer should check the seal of the item during the delivery if the same is found broken, the customer should not accept the item.

d. If customers get faulty or damaged product at the time of delivery and the fault is attributable to our company or supplier in that case we will either exchange the product or fully refund the amount. But in case after the product delivery it is found that the fault is attributable to the customer in that case we reserve the right to not refund any amount at all.

2. Refund Policy

a. Customer can cancel any item before the same is accepted or processed by the supplier.

b. If customer cancels any prepaid order or part of the order then your refund will be initiated within 7 working days. You can check the redund details in your customer account. If you do not have an account with us then register yourself with the same Mobile no. or Email ID and then you can see your details.

c. In case after the placing of an online order if the same is cancelled by the customer within 1 hour or before the item is processesed by our supply partner for delivery (whichever is earlier), the customers will be entitled to the full refund for the order. But in case the cancellation is made after 1 hour of placing the order or after supplier processing order for delivery, we reserve the right to charge penalty upto 100% on the same.

Process Payment Method Refund Source Refund Time
Order Cancellation/Compensation/Payment Failure Credit/Debit Cards Source 5-10 days
Net Banking Source 2-10 days
Wallet Source 0-3 days
UPI Source 2-7 days